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Cisco

Cisco® Unified Contact Center Express (CCX) helps businesses and organizations deliver a connected digital experience, enabling contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including Automatic Call Distributor (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and digital channels including email and chat, and customer experience management tools.

Cisco UCCX can be used with UniMRCP server in order to utilize a big variety of speech recognition and synthesis engines either installed on-premise or available as service.

Cisco

MRCP

Server

  • Cloud-based Engines
  • On-premise Engines

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